Every call answered, without adding to the queue.
Ringwise is an AI receptionist for your practice phone line. It speaks natural British English, books and changes appointments, answers everyday questions and takes messages, so your team can focus on the patients in front of them.
Demo line: 07455 734464. You'll reach Riverside Medical Practice, a fictional clinic. Please don't share real health details.
Hello, you're through to Riverside Medical Practice. I'm the practice's AI assistant, and this call isn't recorded. How can I help?
Hi, I'd like a phone appointment, Monday morning if possible.
I have 8:30 on Monday the 19th. Can I take your name, date of birth and a mobile number?
The calls your reception handles all day
Ringwise takes care of routine admin on the phone, at any hour, and hands over to your team whenever a person is needed.
Books, moves and cancels
Finds free slots and books them in. Changes and cancellations only go ahead after the caller's name, date of birth and phone number match the booking.
Answers everyday questions
Opening hours, address, parking, services and what to do out of hours, all from information your practice provides.
Texts the prescription link
Sends your official repeat-prescription link by text. It never discusses or records medication.
Takes callback requests
Logs a callback with a fixed admin topic, such as billing or records, so nothing clinical ends up in a free-text note.
Transfers to your team
Puts the caller through to a person whenever they ask, or whenever the request is outside what it should handle.
Clear on emergencies
If a caller mentions urgent symptoms, it immediately tells them to hang up and call 999, or 111 for urgent advice.
How it works
No new hardware, and no change for patients: they ring the number they already know.
Forward your line
Calls to your practice number are routed to Ringwise, all the time or only when the lines are busy or closed.
Ringwise answers
It says it's an AI assistant, confirms the call isn't recorded, and asks how it can help.
The admin gets done
Appointments land in your calendar, and callback requests appear in a simple dashboard for your team.
People when needed
Anything it shouldn't handle is passed to your reception team, with the caller still on the line.
Private by design, not by promise
Ringwise is built around UK GDPR's data-minimisation principle. The limits below are enforced in the software itself, not just written in a policy.
- No call recordings and no transcripts. Audio is processed live and discarded.
- Only what a booking needs: name, date of birth, phone number and the slot. It won't store reasons for visits, symptoms or medication.
- No medical advice, ever. It sticks to admin and hands everything else to your team.
- Processed in Europe. The voice model runs in an EU AWS region, and the service is hosted in Ireland.
- Honest with callers. Every call opens by saying it's an AI and that the call isn't recorded.
What callers hear in an emergency: "If this is an emergency, please hang up and call 999, or call 111 for urgent advice."
Pricing that fits your practice
Every practice has different call volumes and opening hours, so we price each one individually. Start with a free pilot, then get a fixed monthly quote.
1. Free pilot
We set Ringwise up for your practice with your hours, services and FAQs, and you try it on real calls. No card needed.
2. Review together
We look at how many calls it handled, what it booked and when it passed calls to your team.
3. One monthly price
A fixed monthly fee based on your call volume, with no setup fee and no long contract.
Questions practices ask
Does it replace my reception team?
No. It takes the repetitive calls off their plate, especially at peak times, and passes anything else straight to them.
Which calendar systems does it work with?
The pilot runs on Ringwise's own booking calendar. Integrations with practice systems such as Cliniko and Google Calendar are in development. Tell us what you use and we'll let you know where it stands.
What does it sound like?
A natural British English voice. The quickest way to judge is to ring the demo line on 07455 734464.
Can callers still speak to a person?
Yes. They can ask at any point and Ringwise transfers the call to the number you choose.
Is patient information stored?
Only the minimum needed for a booking or a callback: name, date of birth, phone number, and the slot or admin topic. There are no recordings or transcripts. See our privacy notice.
See it working for your practice
We're onboarding a small number of pilot practices. Tell us about yours and we'll be in touch within one working day.